TERMS & CONDITIONS
We only sell to customers in the U.S. Shipping is absolutley free. There is a minimum order value of $125 on the site.
Because our clothes come direct from Italy, the lead/processing time is 4-6 business days, although some designer brands may take an additional 2-3 business days. We will notify you if there is going to be this additional time. Delivery is then usually within 2 business days once processed.
Delivery will be made directly to the intended recipient. You will be supplied a tracking number as part of your order process.
If there is a significant delay, we will offer compensation in the form of a discounted rate on your next order, commensurate with the delay. However, a failure to meet the delivery window shall not give rise to the payment of damages. It will also not provide for a deduction or right to cancel an order in progress, unless required by applicable law.
RETURNS & EXCHANGES
Return requests are made easy at LA DOLCE KIDS. You have 30 days from the date of receipt to return the item. First, contact us via email to request your refund. We will, in most circumstances, approve the refund request within one business day. All Items must be unworn, unused, unaltered, in their original packaging, with tags still affixed.
Upon return approval, we will email you a return packing slip. Then, simply mail your items back to us at the address indicated on the return slip (1680 Michigan Ave., Suite 700, Miami Beach, Florida 33139). Upon receipt and inspection of the items, we will process your refund.
You will be refunded within 10 working days (typical processing time) once your returns have been received, inspected, and verified by us. A confirmation email will be sent to you once your returns have been processed and your refund has been processed.
La Dolce Kids is unable to directly exchange an item at the time of processing your return. If you wish to exchange an item we will issue you a refund first. Once the refund is processed, you can place a new order on our site for the item you desire (subject to availability).
At every step in the order confirmation process, we will send an email to you, keeping you informed of your order purchase status. We will also send you an email confirming the shipment, providing you the parcel number and a link for delivery tracking.
Unfortunately, there may be occasions when an issue with inventory status arises and LA DOLCE KIDS is not able to fulfill your order as anticipated. There are occasions when multiple orders may take place simultaneously or very close in time, which could cause an inventory issue. For this reason, LA DOLCE KIDS reserves the right to cancel an order for any reason whatsoever, including stock level issues. LA DOLCE KIDS reserves the right to, prior to shipping, to inform you that it is not able to fulfill that particular item in your order. If this occurs, prior to shipment of your other items, a refund of the full amount paid for the out-of-stock items will be initialized. Please allow 5-10 business days for the refund to show up back in your account as a credit. Additionally, as a showing of good-will, if there is any item(s) we are not able to fulfill because of inventory stock issues, we will also give you an immediate credit of 5% off your remaining order for the items you will receive, also initialized prior to shipping.
Of course, payment in full is due upon checkout with your order. Payments made to LA DOLCE KIDS are made offsite. What that means is that LA DOLCE KIDS does not interact with your personal payment information at all. During the checkout process, you will be redirected to a third party payment page provided by our payment gateways to complete payment, before returning to your website once payment has been completed.
Payments can be made through Paypal, which processes your payment through your bank account or credit-debit card that is linked with Paypal, or through your credit-debit card directly. Otherwise, you can also pay through Stripe, which processes your credit-debit card. Most major credit-debit cards are accepted, including Visa, Mastercard, AMEX, Diners Club, Discovery Card, and JCB.
PayPal and Stripe use the latest technologies to streamline transactions while implementing methods to help secure card data. As you can see from the icon in the lower portion of our website, we are McAfee Approved Secure Site. With PayPal and Stripe, the customers’ sensitive transaction data never touches the servers of LA DOLCE KIDS. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, it makes use of the best-in-class security tools and practices to maintain a high level of security. Paypal also follows similar procedures.
LA DOLCE KIDS has no visibility on actual bank card numbers, and does not store those numbers on its servers. No person at LA DOLCE KIDS has access to the bank details of any of its customers by any means.
The prices displayed on the website are the prices that you will be charged at the time of order placement. All prices are stated in U.S. dollars initially, but can be changed to the currency of your home country at the top let of the Shop page.
You will be making your purchase through your online shopping cart. As part of the order process, you must enter the information required for delivery of the items purchased. In the event you make an error in the delivery address details, please notify us immediately, as we will work to correct this information to ensure that you receive your items. In such a case of error in the delivery details, LA DOLCE KIDS will not be liable for any inability to recovery the delivered items.
After you place your order and payment is made, your order is automatically submitted and constitutes an irrevocable commitment, and may only be cancelled with the consent of LA DOLCE KIDS.
At LA DOLCE KIDS, we take pride in our customer service. Any issues or disputes will always be handled expeditiously. If you have any issue, please contact LA DOLCE KIDS first, so that a solution can be arranged. This can be accomplished via email, telephone, or by mail at : 1680 Michigan Ave., Suite 700, Miami Beach, Florida 33139.
Absent proper resolution, all disputes regarding and arising out of the general terms of sale will fall under the exclusive jurisdiction of the State of Florida and the laws interpreting such applicable contracts. Any dispute relating to any activity arising from ladolcekids.com or the purchase of any LA DOLCE KIDS products shall be submitted to confidential arbitration in the State of Florida. This Agreement is governed by the laws of the State of Florida (without regard to its choice of law provisions). In the event a Court does not uphold the arbitration provision for any reason or their is a waiver of such arbitration clause, the exclusive venue for any actions or claims arising under or related to this Agreement shall be in the appropriate state or federal court located in Miami-Dade County Florida. ALL PARTIES IRREVOCABLY WAIVE ANY AND ALL RIGHTS THEY MAY HAVE TO A TRIAL BY JURY IN ANY JUDICIAL PROCEEDING INVOLVING ANY CLAIM RELATING TO OR ARISING UNDER THE SALE. You, as the customer, represent that this waiver is knowingly, willingly and voluntarily given.
LA DOLCE KIDS is not the manufacturer of the products presented on the website www.ladolcekids.com Up to the limits of applicable law, in the case of personal injury or property damage caused by a product defect, its manufacturer alone may be legally pursued by the customer, based on the information appearing with the product and customer waives all rights to pursue such claims against LA DOLCE KIDS. By use of this website and purchase of items of clothing herein, customer waives any applicable express or implied warranties concerning the items of clothing purchased.
LA DOLCE KIDS guarantees that the personal information that you provide to us will remain confidential.
You have the ability to to access and correct your personal data. You can exercise this right by writing to us at the following address: LA DOLCE KIDS, 1680 Michigan Avenue, Suite 700, Miami Beach, Florida 33139.
After registering with our website or placing an order, LA DOLCE KIDS may offer to send you its newsletters, special offers and/or sign up to get information on any exclusive sales. You can modify your subscription at any time by notifying us via email. or by clicking on the hyperlink at the bottom of the offers you receive by email.
The LA DOLCE KIDS website is designed and managed by La Dolce Kids, LLC.
All visual and sound content on ladolcekids.com, including the underlying technology, is therefore protected by copyright, brands and patents. They are the exclusive property of La Dolce Kids, LLC.
As a result, any full or partial reproduction of any content from the website, its use or sharing with third parties, is formally prohibited and the proper authorities will be informed immediately.
A change in any law, rule, or regulation that renders one or more of the clauses in these general terms of sale null or void shall not affect the validity of the other general terms of sale. Such a change will not entitle the client to ignore these general terms of sale.
LA DOLCE KIDS undertakes to describe the products sold on the ladolcekids.com website as accurately as possible.
However, LA DOLCE KIDS may not be held liable for failure to fulfill its obligations as the result of either an unforeseeable or insurmountable action by a third party to the contract or of a force majeure event, as defined by the laws of the State of Florida.
LA DOLCE KIDS may not be held liable for any issues or damage relating to use of the Internet, including any interruptions of service, the presence of electronic viruses or outside intruders or, more generally, any cases considered by the courts of Florida as force majeure events.